Shipping Policy

At AUMPEX, every piece is carefully prepared, inspected, and packaged before it leaves our workshop. Whether you choose a Ready-to-Ship piece or a Made-to-Order design, we're committed to delivering your jewelry safely and efficiently.

1. Processing Time

Ready-to-Ship

In-stock pieces are typically processed and shipped within 1–2 business days, excluding weekends and public holidays.

Made-to-Order

Made-to-order pieces are handcrafted after your order is placed. Processing times may vary depending on the design and production requirements.

The estimated processing time will be indicated on the product page or confirmed after your order is placed.

Orders with complimentary engraving or other personalized services may require additional processing time.

Custom & Personalized Orders

Custom and personalized orders may require additional production time depending on the design and production requirements.

An estimated production and delivery timeline will be provided separately.

2. Shipping Options

Free Worldwide Standard Shipping

We offer free standard shipping worldwide on every order.

Estimated Delivery:
5–10 business days

DHL / UPS Express Shipping

Need your order sooner?

Upgrade to DHL / UPS Express Shipping at checkout.

US$29.99 per order

Estimated Delivery:
3–7 business days

Please Note: Shipping estimates begin after your order has been processed and shipped. Delivery times may vary due to customs clearance, weather conditions, public holidays, or carrier delays.

3. Shipping Information

Can I Ship to a P.O. Box?

For security reasons, we cannot ship to P.O. Boxes. Please provide a valid residential or business address at checkout.

Can I Change My Shipping Address?

Please review your shipping address carefully before placing your order.

If you need to make a change, please contact our Customer Support team as soon as possible. Once an order has been shipped, we're unable to guarantee that the delivery address can be changed or rerouted.

Will My Order Ship Together?

If your order includes both Ready-to-Ship and Made-to-Order items, your order may be shipped in separate packages so available items can arrive sooner.

There is no additional shipping charge for split shipments.

How Can I Track My Order?

Once your order has shipped, you'll receive a shipping confirmation email or SMS with your tracking information.

Will I Have to Pay Customs Duties or Taxes?

International orders may be subject to customs duties, import taxes, or other fees required by the destination country.

These charges, if applicable, are the responsibility of the recipient.

4. Need Help?

If you have any questions about shipping or your order, our Customer Support team is here to help.

Please contact us and we'll be happy to assist you.