We deal strictly in premium metals.

• Solid Gold: For investment-grade pieces, we offer 10K, 14K, and 18K Solid Gold. These are heirloom quality and will never fade.
• 925 Sterling Silver: Our silver pieces are solid (not hollow) and often finished with thick Gold Vermeil or Rhodium for durability.

Absolutely not. We don't mess with cheap brass or copper bases that oxidize. All AUMPEX pieces are crafted on a base of Solid 925 Sterling Silver and Solid Gold. This is precious metal, hypoallergenic, and safe for all skin types. No green necks, ever.

Both are top-tier options, but they hit different:

• Moissanite: Known for having more fire and brilliance than diamonds. It passes standard thermal diamond testers and is the best choice for maximum shine at a smart price.
• Lab-Grown Diamonds: These are chemically and physically identical to mined diamonds (carbon atoms). They pass all testers (including conductivity) and hold real intrinsic value.
• Check the product description to see which stones are used in your specific piece.

Yes. All our Moissanite and Lab-Grown Diamond pieces will pass the standard thermal diamond tester used by most jewelers. You’re wearing verified ice.

"Plating" is usually a thin 0.5-micron layer that rubs off in weeks. AUMPEX Gold Vermeil is different. We use a thick 2.5-micron layer of 14K/18K gold bonded over solid silver. It’s 5x thicker than standard plating, designed to withstand daily wear and the grind.

No, Moissanite is a gemstone in its own right (Silicon Carbide). In fact, it has a higher Refractive Index (2.65) than a diamond (2.42), meaning it actually shines brighter and has more "fire" than a natural diamond. It’s not a fake; it’s an upgrade.

Each product page indicates whether an item is Ready to Ship or Made to Order.

Ready to Ship

Ready-to-ship items are in stock and typically ship within 1–2 business days.

• Free Standard Shipping: Estimated delivery in 5–10 business days
• DHL / UPS Express: Estimated delivery in 3–7 business days — US$29.99

Made to Order

Made-to-order pieces are handcrafted after your order is placed and typically require 7–10 business days for production before shipping.

Once your piece is ready to ship:

• Free Standard Shipping: Estimated delivery in 5–10 business days
• DHL / UPS Express: Estimated delivery in 3–7 business days — US$29.99

Custom and personalized orders may require additional production time. An estimated timeline will be provided separately.

We offer free worldwide standard shipping on every order.

Need it sooner? Choose DHL / UPS Express for US$29.99, with estimated delivery in 3–7 business days.

Yes. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number so you can follow your package throughout its journey.

No. To ensure secure delivery, we require a physical street address for all orders.

Yes. We want you to shop with confidence.

AUMPEX members may request a return or exchange on eligible items within 14 days of delivery. You may register as an AUMPEX member either before or after placing your order, but your return or exchange request must be submitted within 14 days of delivery.

To be eligible, your item must:

• 
  Be unworn, unused, and in its original condition
  
• 
  Include all original packaging, tags, and accessories
  
• 
  Include any complimentary gifts received with your order
  

Items showing signs of wear, scratches, damage, alterations, or misuse are not eligible for return or exchange.

AUMPEX reserves the right to refuse any return or exchange that does not meet these requirements.

If complimentary gifts are not returned, their value may be deducted from your refund.

If loyalty points, promotional discounts, or rewards were applied to your purchase, they may be adjusted when your return is processed.

Contact our Customer Support team with:

• Your order number
• The reason for your return or exchange

Once your request is approved, we'll provide detailed return instructions.

For returns or exchanges due to a change of mind, incorrect size selection, or personal preference, return shipping costs are the customer's responsibility.

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please include your order number and clear photos of the issue.

No.

Custom and personalized items are final sale and cannot be returned or exchanged.

Every eligible AUMPEX piece is backed by a Lifetime Warranty against manufacturing defects.

The warranty covers defects in materials and craftsmanship under normal use. It does not cover accidental damage, misuse, unauthorized repairs, or normal wear and tear over time.

Yes. Eligible AUMPEX jewelry includes complimentary replating for life. You only pay a US$29.99 shipping fee per service.

Yes. Eligible AUMPEX jewelry includes complimentary replating for life. You only pay a US$29.99 shipping fee per service.

Yes. We offer Lifetime Repair Service for eligible AUMPEX jewelry, including gemstone and jewelry structure repairs whenever possible.

Labor is complimentary. Customers are responsible only for any required replacement materials and shipping costs.

Please contact our Customer Support team for an assessment before sending your jewelry back.

To keep your AUMPEX piece looking its best:

• Store it in a clean, dry place when not in use.
• Avoid contact with water, perfumes, lotions, and harsh chemicals.
• Remove your jewelry before swimming, exercising, or sleeping.
• Clean it regularly with a soft polishing cloth.

Proper care will help preserve your jewelry's finish and brilliance for years to come.