We deal strictly in premium metals.

• Solid Gold: For investment-grade pieces, we offer 10K, 14K, and 18K Solid Gold. These are heirloom quality and will never fade.
• 925 Sterling Silver: Our silver pieces are solid (not hollow) and often finished with thick Gold Vermeil or Rhodium for durability.

Absolutely not. We don't mess with cheap brass or copper bases that oxidize. All AUMPEX pieces are crafted on a base of Solid 925 Sterling Silver and Solid Gold. This is precious metal, hypoallergenic, and safe for all skin types. No green necks, ever.

Both are top-tier options, but they hit different:

• Moissanite: Known for having more fire and brilliance than diamonds. It passes standard thermal diamond testers and is the best choice for maximum shine at a smart price.
• Lab-Grown Diamonds: These are chemically and physically identical to mined diamonds (carbon atoms). They pass all testers (including conductivity) and hold real intrinsic value.
• Check the product description to see which stones are used in your specific piece.

Yes. All our Moissanite and Lab-Grown Diamond pieces will pass the standard thermal diamond tester used by most jewelers. You’re wearing verified ice.

"Plating" is usually a thin 0.5-micron layer that rubs off in weeks. AUMPEX Gold Vermeil is different. We use a thick 2.5-micron layer of 14K/18K gold bonded over solid silver. It’s 5x thicker than standard plating, designed to withstand daily wear and the grind.

No, Moissanite is a gemstone in its own right (Silicon Carbide). In fact, it has a higher Refractive Index (2.65) than a diamond (2.42), meaning it actually shines brighter and has more "fire" than a natural diamond. It’s not a fake; it’s an upgrade.

Unlike fast-fashion brands that ship dusty stock from a warehouse, AUMPEX pieces are hand-crafted to order.

• Production Time: Please allow 5-7 business days for our jewelers to cast, set, and polish your piece from scratch.
• Shipping Time: Once crafted, we ship via DHL/UPS Express (5-12 days).
• Total wait time is typically 2-3 weeks, but we promise it’s worth the wait.

We use premium carriers (DHL or UPS) to ensure your high-value package arrives safely.

• Orders over $999: FREE Express Shipping.
• Orders under $999: Flat rate $15 USD.

No. For security reasons, we require a physical street address where a signature can be obtained. We cannot risk leaving high-value jewelry in an unattended box.

Because every item is hand-crafted specifically for you, we prioritize Exchanges or Store Credit.

• You have 14 days from delivery to request a return.
• Items must be unworn, with tags attached and original packaging.
• Note: If you received a free gift and do not return it, its value will be deducted from your credit.

Generally, we offer Store Credit or Exchanges. In exceptional cases where a monetary refund is approved, a 30% Crafting & Restocking Fee will be deducted.

• Why? This fee covers the labor, casting, and material costs invested in making a custom piece just for you. Original shipping fees are non-refundable.

The following cannot be returned or exchanged:

1. Engraved Jewelry: Any piece personalized with our free engraving service.
2. Custom Projects: Full custom designs.
3. Grills: For hygiene reasons.
4. Altered Items: Rings that have been resized at your request.

Yes! Since we are making your piece from scratch, we offer Complimentary Engraving on eligible items. This is the perfect way to make the piece truly yours. Please note that engraved items are Final Sale.

For both Gold and Silver pieces set with stones:

1. Mix warm water with a little mild dish soap.
2. Use a soft baby toothbrush to gently scrub the stones (especially the back where dirt hides).
3. Rinse and dry with the AUMPEX microfiber cloth provided.
4. Avoid harsh chemicals or ultrasonic cleaners for paved settings.