Refund policy

Return & Exchange Policy

Our Commitment

At AUMPEX, every piece is crafted with exceptional attention to detail and built to last.

If your purchase isn't the perfect fit, we're here to help with a clear and straightforward return and exchange process.

1. Return & Exchange Eligibility

AUMPEX members may request a return or exchange for eligible items within 14 days of delivery.

You may register as an AUMPEX member either before or after placing your order. However, all return or exchange requests must be submitted within 14 days of delivery.

To be eligible, your item must:

  • Be unworn, unused, undamaged, and in its original condition

  • Include all original packaging, tags, accessories, and complimentary gifts

Items showing signs of wear, scratches, damage, alterations, or misuse are not eligible for return or exchange.

If complimentary gifts are not returned, their retail value may be deducted from your refund.

AUMPEX reserves the right to refuse any return or exchange that does not meet these requirements.

2. Refunds & Return Shipping

Refunds

Once your return has been received and inspected, we'll notify you of the approval status of your refund.

Approved refunds will be issued for the eligible purchase amount of the returned item.

Shipping protection or insurance, customs duties, taxes, and other non-product charges are non-refundable where applicable.

Return Shipping

Unless your item arrives damaged, defective, or incorrect, return shipping costs are the customer's responsibility.

We recommend using a trackable shipping service, as AUMPEX is not responsible for return packages lost or undelivered in transit.

3. Exchanges

Need a different size or style? We're happy to help.

Once your exchange request has been approved, we'll provide instructions for returning your item.

Exchanges are subject to product availability and the eligibility requirements outlined in this policy.

4. Final Sale Items

The following items are considered Final Sale and cannot be returned or exchanged:

  • Custom or personalized jewelry

  • Engraved jewelry

  • Items modified or resized at the customer's request

  • Items specifically marked Final Sale

  • Mystery boxes

  • Earrings and grillz, for hygiene reasons

Made-to-Order items are not automatically considered Final Sale unless they are custom, personalized, engraved, modified, or specifically marked as Final Sale.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our Customer Support team as soon as possible after delivery.

Please include:

  • Your order number

  • Clear photos or videos showing the issue

We'll review your request and work with you to provide an appropriate solution.

6. How to Start a Return or Exchange

Contact our Customer Support team within 14 days of delivery.

Please include:

  • Your order number

  • The reason for your return or exchange

Once your request has been approved, we'll provide detailed return instructions.

Please do not send your item back before receiving return instructions from our Customer Support team.